Performance Measurement and KPI Systems Workshop:
Establish Meaningful Metrics for Balanced Performance

April 11 – 12, 2013 | 9:00 AM – 5:00 PM
Venue: Alpa City Suites
Hernan Cortes corner F. Cabahug Street, Mandaue City, Cebu

Category: Human Resource Development Program

In today’s networked business environment, success is increasingly measured through metrics using key performance indicators (KPI) that track asset / resource performance relative to contributions to the competitive advantage of the enterprise. It is critical for metrics to be aligned with enterprise-level goals and defined as components of a holistic performance management strategy.

This seminar addresses a broad range of performance management approaches and methodologies. A successful performance management program can help bridge potential gaps between the corporate function and executives. By bridging this gap, performance management strategies can increase the importance of the workplace strategist role across the industry. This seminar will identify the foundational data elements and implementation strategies required to manage integrated performance across the enterprise.

BENEFITS OF THE COURSE

Participants in this course will learn the best practices in maintaining a well-organized warehouse as well as in effectively monitor stocks.

THIS WORKSHOP ENABLES THE ORGANIZATION TO:
  • Prioritize performance objectives for maximum business impact
  • ŸImplement a balanced scorecard / dashboard system immediately
  • Balance short- and long-term development objectives
  • ŸImprove resource utilization
  • ŸIdentify the need for additional performance management tools
  • Increase workforce engagement

The Performance Measurement and KPI workshop provides a comprehensive view for measuring and improving performance. The proven methods take into account a broad range of factors that affect work functions. We will explore traditional and outside-the-box measurement methods and answer the question “How can we determine the right metrics for our organization?”

You will implement Key Performance Indicators (KPIs) immediately using a balanced scorecard / dashboard approach. We will discuss the specific challenges in your environment as well as the relationships between performance and the human factors that are essential to improving productivity.

WHO SHOULD ATTEND

Executives, Managers, Strategic planners, and Business analysts and other staff who want to better understand how to integrate function-specific performance management with enterprise-level performance management.

COURSE OUTLINE
DAY 1
1. Organization Goals and Objectives

Company Objectives
Linking Measurements to Strategic Goals and Objectives
Impact on Competitiveness

2. Common Performance Measurement Techniques

History of KPIs and Common Metrics
Balanced Scorecard Systems

Case Study: Balanced Scorecard System Improves Productivity Time to Market

Performance Dashboard
KPI Dimensions for a Balanced Scorecard
Integration with Other Functions

3. The KPI Perspective Dimension for a Balanced Scorecard

Financial Measurements
Customer Oriented Measurements
Internal Business Processes
Learning and Growth

4. The KPI Family Dimension

Internal Business Benchmarks
External Industry Benchmarks
Productivity and Efficiency Measurements
Quality Measurements
Profitability Effectiveness
Timeliness and Effective Resource Utilization
Innovation and Technology

DAY 2
5. The KPI Category Dimension

Direct Measurements
Percentage Measurements
Simple Ratios
Indices
Composite Averages
Statistics

6. KPI Focus Dimensions

Time Horizon
Planning Focus
Lead vs. Lag Indicators
Qualitative vs. Quantitative
Internal vs. External View
Level and Purpose of Focus
Balanced Scorecard and Dashboard Examples

7. Best Indicators of Future Potential

Employee Skill and Talent
Business Leadership
Teamwork
Measuring Intangibles
Case Study: Teamwork Metrics Improve the Bottom Line

8. The Human Factor

Metrics for an Engaged Workforce
Employee Engagement and Productivity
Real-World Improvements Using Key Performance Indicators
Distributing Performance Management Responsibilities
Getting Cooperation and Buy-In to KPI Objectives
A “Complete” Balanced Scorecard

HERE IS WHAT THEY SAY ABOUT MS. FLOR’S SEMINARS

“I liked Ms. Flor Glinoga’s training style”
– Oscar P. Yu, Jr, TAGLINE COMMUNICATION, INC.

“Ms. Flor is the Master of the topic.”
– Marissa A. Macasarte, MOTORMATE GROUP OF COMPANIES

“Ms. Flor is very good in presenting the topics. See you next time.”
– Emma Asi, MEDILINK NETWORK, INC.

“Ms. Flor knows the subject well and interacts with the participants. Thank you for sharing your knowledge.”
– Luchie Liscano, DIWA LEARNING SYSTEMS, INC.

“Ms. Flor Glinoga is such a good speaker.”
– Vicky Pamplona, DELSA CHEMICALS & MULTI-PRODUCTS, INC.

“I liked how Ms. Flor presented the topic in a very simple manner which is easy to understand. ”
– Khrist Caballero, TRAINSTATION

“It was a great experience to attend a seminar with an excellent trainer (Ms. Flor) and she was very knowledgeable.”
– Rose S. Sumandal, PRINTING IMAGE CTC. INC.

“I liked the practicality of the topic. Ms. Flor was very effective because she knows her topics. She was very lively.”
– Ynna Mirzi Salazar, JOBS DB PHILIPPINES, INC.

“I liked best the discussion and the speaker (Ms. Flor), I’ve learned a lot from this seminar. It helps a lot and imparted information on us a lot.
– Maridel Rachel Comaya, REFINETTE COSMETIC INDUSTRY

“I liked the workshop well conducted by Ms. Flor. There was a very lively discussion.”
– Joy Santiago, UNIVERSAL ROBINA CORPORATION- BRANDED CONSUMER FOODS GROUP

“Ms. Flor is very knowledgeable on the topic.”
– Mi-lyn Urian, ALBA ROMEO & CO.

“I liked the part where the participants shared their expertise. To Ms. Flor, thank you for sharing your expertise.”
– Maan Talasan, LCG GROUP OF COMPANIES

“It never had a dull moment with Ms. Flor. Great and keep it up!”
– Myk Laguesma, JOBS DB PHILIPPINES, INC

“I like the entire subject discussed. The facilitator – Ms. Flor Glinoga was excellent and I intend to attend another training/seminar from the same resource speaker.”
-Emelina B. Alhambra, ASIAN CENTRE FOR INSULATION PHILIPPINES INCORPORATED

“The relevance of the speaker’s experience is very significant to us being new in the industry. All of Ms. Flor’s examples are practical and not theoretical. Continue these kinds of events it is very helpful to us since
as professionals, we still need to learn.”

– Vonn Ryan B. Ramiro, TELUS INTERNATIONAL PHILIPPINES INCORPORATED

“The facilitator (Ms. Flor) was good. She delivered it very well. As a first timer to attend the SEMINAR it was a great experience. I have learned a lot.”
– Lovely Biaco

“Continue this kind of training program to educate more people and be competitive. Ms. Flor is a great speaker, motivator and well experienced person. All the participants in training are all covered and very good presentation skills.”
– Len Kristian T. Fermin, IBIDEN PHILIPPINES INCORPORATED

LEARNING INVESTMENT

Includes AM / PM Snacks, Lunch, Training Materials and a Certificate of Attendance

Early Bird Rate: P8,000 (Deadline is on or before March 22, 2013 – Friday)
Regular Rate: P9,000

For inquiries and registration, kindly email info@allianceconsulting.biz. Thank you!