Performance Management
April 25, 2014 (Friday)
Venue: Cebu City

Category: Leadership, Supervisory and Management

With the ongoing global economic difficulties faced by most industries, many companies have realized that they cannot afford a hit or miss approach to cutting costs and improving productivity while at the same time providing a higher degree of customer service. Failing to improve performance can easily result in losing our customers to suppliers who can offer a lower cost alternative or a higher level of customer service.

In America, I’ve learned that customers are now saying, “If you cannot provide the product at the service level I deserve, then I’ll get it from someone else.” This means we have to work diligently to deliver our product or services quicker, cheaper and with zero defects, or else.

Many of the top companies we work with continue to evolve and improve their processes using the Total Quality Management approach that has proven that attention to operational excellence can provide the competitive advantage that you need to succeed. Most of them use the proven tools of Lean to reduce waste and Six Sigma methodologies to listen closely to the voice of the customer.

You too can use these improvement methodologies to manage performance in your organization in a measured and meaningful way. We can help you apply these lean and six sigma approaches in your organization. Just give us call or send us an email.

  • To analyze existing performance management strategies and decide if they are working as planned
  • To guide the staff towards a more focused approach in managing performance
  • To come up with high-impact customer service strategies
  • To institutionalize superior customer service routines and practices
  • Make your customers repeat customers
  • Overview of Performance Management
  • Developing a Performance Management Strategy
  • Learning to See the Big Picture
  • Listening to the Voice of the Customer
  • Structured Thinking
  • Applying Lean and Six Sigma Tools
  • The 7 QC Tools
Module 1
Overview of Performance Management
  • Overview of the Program
  • History and Concepts Behind Total Quality Management (TQM)
  • How Lean, Six Sigma, and ISO Tools and Concepts can be applied in Performance Management
Module 2
Developing a Performance Management Strategy
  • Developing a Performance Management Strategy
  • Review of the Organization’s Vission, Mission and Values
  • Creating meaningful and measurable Key Performance Indicators
  • Monitoring Metrics

Module 3
Learning to See out of the Box
  • Ideation
  • Learning to See
  • Thinking out of the Box

Module 4
Seeing the Big Picture
  • Mind Mapping

Module 5
Listening to the voice of the Customer
  • Kano Analysis
  • Measuring Quality
  • Identifying factors Critical to Quality (CTQ Analysis)

Module 6
Structured Thinking
  • Team Thinking
  • Creating Synergy
  • Functional Analysis

Module 7
Applying Lean and Six Sigma Tools
  • Process Improvement
  • SIPOC Analysis
  • 5WiH
  • Ishikawa (Fish Bone) Analysis
  • 5 Whys
  • Value Stream Mapping

Includes AM / PM Snacks, Lunch Buffet, Training Materials and a Certificate of Attendance

Early Bird Rate: P5,000.00 + 12% VAT
Regular Rate: P6,000.00 + 12% VAT

For inquiries kindly email now.